FAQ

Have a question?

Chances are, you’ll find the answer here. If not, contact karen@bisousweet.com.

Thank you for your interest in Bisousweet Confections.

Where can I get nutritional information for your products?

Please contact Karen at karen@bisousweet.com for nutritional information.

Are your products nut-allergy friendly?

It’s difficult to be a pastry chef and make the decision not to use any nuts or nut-products. While we considered becoming a nut-free bakery, we became too sad at the thought of not being able to make some of our most popular items, such as our linzer heart cookies, our cinnamon rugelach & our biscotti. We follow strict policies regarding cross-contamination when baking with nuts and nut products, but caution anyone with a nut, wheat or food allergy to make the best decision for themselves.

I bought your confections… Now what?

Everything we make is all natural & preservative free, and needs a little extra TLC to ensure the best sugar experience. While we are fairly certain that you won’t have any leftovers, most goodies are best eaten within 3-5 days of the sell-by date listed on the packaging. For the best eating experience:

Cookies

Store at room temperature in an air-tight container.

Cupcakes

Store in the refrigerator. For best results, remove buttercream filled & frosted cupcakes from the refrigerator at least two to three hours before you plan on indulging in them. There’s nothing worse than cold buttercream!

Whoopie Pies

My kids happen to love our whoopie pies frozen, but for the typical whoopie consumer, we recommend storing whoopie pies in the refrigerator until one hour before you’re ready to indulge.

Biscotti

Best dunked in coffee, says the coffee maven. Store at room temperature in an air-tight container. Good for about 40 days.

Rugelach

Store in an air-tight container. Good at room temperature for up to 10 days or in the freezer for up to one month.

Doughnut Muffins

Store in an air-tight container. Good at room temperature for up to 10 days or in the freezer for up to one month. Do not refrigerate.

Where do you bake?

Our commercial kitchen is located in Shirley, MA. We moved here in April, 2014.

Do you have a physical store?

No, but don’t let that stop you from enjoying something sweet! Check out our online shop and see our list of retailers who carry Bisousweet Confections.

Can I place an order?

We’d love to send you some sugar. For wholesale inquiries, fill out a form and we’ll get back to you soon with pricing information and product availability. For all other sales inquiries, contact sales@bisousweet.com. To order sweets from our online shop, click here.

Do you send corporate gifts?

Nothing makes us happier than to pack up our treats and send them to your friends, family & clients! Check out the gift collections in our online shop. Or contact us at sales@bisousweet.com for more information about corporate gifts.